EDI Outsourcing

TENON provides an inter-company electronic data Interchange (EDI) platform in the form of an EDI full outsourcing service that integrates IT equipment and its operation.

  • Full support for data communication and format conversion, as well as for required EDI functions including master-based data conversion and linkage of SAP ERP and other enterprise business systems
  • Integration of IT equipment suite and system operation, for provision as a full outsourcing service
  • Provision of flexible and attentive operational services including negotiations with EDI business partners, business user support, and bilingual communication with overseas head offices and branch offices

Inter-company commerce is becoming increasingly paperless, and the EDI platforms that serve as entrance and exit points for commerce with business partners are growing in importance. Amid this, customers face issues including the following.

  • Companies wish for an EDI platform with high reliability, availability, and serviceability, offering a stable platform for everyday commercial transactions, timely system connection with new business partners, flexible response to changes in business requirements, etc.
  • Companies wish to be freed from system operations work such as troubleshooting in normal operation, so as to focus on planning and management work
  • Companies are unable to secure engineers able to handle wide-ranging technical fields, from business processes to communication infrastructure

Key points in solving the above issues and maximizing investment efficiency in terms of both IT assets and personnel are as follows.

  • From the standpoint of IT facilities, integration of EDI systems into a single system with high reliability, availability, and serviceability
  • From the standpoint of IT operations, creation of a new hub organization and elimination of conditions in which the roles and communication flows of parties are complicated

Our EDI outsourcing service consists of two parts: an application service that provides application functions for EDI transactions and IT facilities such as data centers, hardware, and networks; and an operations service that provides system operation.

The application service for our EDI outsourcing service provides application functions including master conversion, double receipt checking, quantity/packing checking, and ERP format conversion functions, in addition to the basic functions of data communication, data conversion, and system linkage.

Name of function

No. Application functions
1 Data transmission and reception
2 Character code conversion
3 ERP format conversion
4 Protocol-specific communication control
5 Code conversion
6 Master conversion
7 Transmission/reception status monitoring
8 Data partition/consolidation
9 Double receipt checking
10 Error notification
11 Error correction/reprocessing
12 Quantity/packing checking
13 Conversion master maintenance
14 Job schedule management
15 User management
16 Log management
17 Data cleanup
18 Backup

In the operations service of our EDI outsourcing service, we support customers’ everyday EDI transaction work and system operation through a variety of services including troubleshooting, service management, and system function improvement/extension, while also providing powerful support for connection with new business partners and the improvement and extension of application functions.

Our EDI outsourcing service contributes to efficiency, quality improvement, and cost reduction in customers’ EDI transaction work through the following unique points and advantages.

  • Full support for EDI basic functions such as data communication and format conversion, as well as for required EDI functions including master-based data conversion and linkage of SAP ERP and other enterprise business systems
  • A suite of IT facilities including data center, communication equipment, OS, DBMS, and EDI translator, integrated with system operation that includes system monitoring, troubleshooting, service management, and functional improvement/extension for provision as a full IT outsourcing service
  • Provision of flexible and attentive operational services including negotiations with EDI business partners, business user support, and bilingual communication with overseas head offices and branch offices
  • Ability to provide an infrastructure environment as a privately-owned or shared EDI cloud managed service
  • Ability to provide services in a multi-cloud environment as a DR/BCP measure

Contact Us

RELATED SERVICES

  • EDI System Implementation

    Our experts, well-versed in business aspects as well as systems aspects, support the realization of optimum EDI systems for customers

  • OCR Solution

    A solution that achieves reductions in manpower and human error by automatically digitalizing large amounts of paper information, sorting the data, and linking the data to enterprise business systems

  • Pharmaceutical Industry JD-NET Solution

    An EDI solution adopted by global Top 10 companies in the pharmaceutical industry

  • Medical Device Industry MD-NET Solution

    A solution that makes medical device industry-specific complex data linkages simple and effective