Case Study / Local System Operation and Maintenance Services for EDI, etc. Apparel Manufacturer
- Customer
Apparel Manufacturer
- Overview
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Operation and Maintenance Services Supporting Business Growth
We provide operation and maintenance services covering a wide range of areas, including not only the customer’s global systems but also Japan-specific systems and tools. From initial response to resolution, we handle troubleshooting and request responses in one-stop fashion.
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Sustainable Support Not Dependent on Individuals
Led by senior team members, we actively accumulate internal knowledge by learning not only the specifications of each system and tool, but also the business processes and industry practices essential for supporting business systems. This enables us to provide stable support with a sustainable structure that does not rely on specific individuals.
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Bilingual Support
We take the lead in communication with the customer’s global team. Based on our extensive experience in supporting global companies, we understand the IT methodologies and support models unique to global companies and provide our services accordingly.
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